Kirkley Hall Campus is Northumberland College’s second largest site and a centre of excellence for land-based, animal and outdoor education. Part of Education Partnership North East – the top performing college group in the North East for the third year running*, Kirkley Hall offers a unique and inspiring environment.
Set within 400 acres of stunning Northumberland countryside, and as the top performing land-based college nationally*, the campus provides access to specialist, industry-standard facilities that support practical, hands-on learning.
Our on-site residential provision was rated Outstanding by Ofsted in 2025, enabling students from across the UK to take advantage of the exceptional opportunities available here.
Please see the following link to our 2024 Ofsted Report, in which EPNE was graded as being Outstanding across all areas – Ofsted-Report-Outstanding
Our Journey & Values
As an employer, we prioritise cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.
About The Candidate
- You must be a can do person who focuses on the guests experience throughout the day ensuring our learners and guests have the best experience while visiting the zoo
About The Role
- The role of Host here at Northumberland College Zoo is a vital role engaging with our customers day today. you are the first people guests get to interact with and ensure they have a fantastic value family day out. you will be approachable and engaging while having an eye for detail to makes ure each and every experience is outstanding.
Role Responsibilities
- Delivering excellent customer service at our admissions kiosk and food kiosk
- Ensuring the zoo looks at its best day to day keeping this tidy and clean
- Managing and delivering school group visits
- Engaging with guests through various activities including talks, experiences and group bookings
Qualifications
- Minimum level 2 Animal Care qualification
Essential Skills & Experience
- Customer service experience in a retail or tourist attraction setting
- Experience of working with various groups of people including young and SEN learners
Desirable Skills & Experience – (Optional)
- Delivering and planning educational sessions
What’s in it for you?
Join EPNE and you’ll be part of a culture that prioritises your development and wellbeing, which is why all employees receive an extensive benefits package.
- Enjoy a generous holiday allowance ranging between 35-48 days per year, plus public holidays – (Excluding Term Time Only contracts)
- Generous family leave and flexible working options (dependent on role)
- LGPS or Teacher Pensions Scheme – depending on role
- Access to myLifestyle benefits platform providing retail discounts and more.
- We offer dental, eye care & health cash plans.
- Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing.
- Free parking on most campuses.
- Free Gym access available at Bede Campus
Please mention Jobs With Animals when applying for this role.