Dogs Country Club is seeking an experienced and dedicated Kennel Supervisor / Shift Manager to oversee the daily operations of our commercial boarding kennel. The successful candidate will have a minimum of 5 years’ full-time experience working in a commercial kennel, daycare, boarding, veterinary, or animal care facility, with a strong background in animal behaviour, team leadership, and customer service.
This is a hands-on supervisory role responsible for maintaining the highest standards of animal welfare, hygiene, staff performance, and client satisfaction.
Key Responsibilities
- Supervise the daily operations of the kennel during assigned shifts.
- Lead, train, and support kennel attendants to ensure efficient workflow and high standards of care.
- Monitor the health, welfare, and behaviour of all dogs in the facility.
- Assess canine behaviour and safely manage dogs of different temperaments and social abilities.
- Coordinate feeding schedules, medication administration (as directed), exercise, enrichment, and cleaning routines.
- Maintain exceptional standards of kennel hygiene, sanitation, and biosecurity.
- Handle customer enquiries, bookings, check-ins, and check-outs professionally.
- Respond appropriately to emergencies, incidents, and behavioural issues.
- Ensure compliance with health and safety regulations, animal welfare legislation, and company policies.
- Complete daily reports, incident records, and staff handovers.
- Assist with recruitment, onboarding, and ongoing staff development.
- Work collaboratively with management to improve operational efficiency and customer experience.
Essential Requirements
- Minimum 5 years of full-time experience working in a commercial kennel, dog daycare, boarding facility, veterinary hospital, or similar professional animal care environment.
- Previous experience as a Kennel Supervisor, Shift Manager, or Team Leader.
- Strong knowledge of canine behaviour, body language, and safe handling techniques.
- Demonstrated leadership and staff management experience.
- Excellent organisational and time management skills.
- Ability to remain calm and make sound decisions under pressure.
- High standard of communication and customer service.
- Physically fit and capable of lifting, cleaning, and working outdoors in varying weather conditions.
- Flexible availability, including weekends, public holidays, and rotating shifts.
Desirable Qualifications
- Certificate or Diploma in Animal Care, Animal Behaviour, Veterinary Nursing, or related field.
- Canine First Aid certification.
- Experience administering medications.
- Knowledge of workplace health and safety procedures.
- Experience using kennel management software.
Personal Attributes
- Passionate about animal welfare.
- Confident handling dogs of all breeds, sizes, and temperaments.
- Reliable, proactive, and solution-focused.
- Strong attention to detail.
- Professional appearance and attitude.
- Positive team player with excellent leadership skills.
Availability Shifts:
Wednesdays, Thursdays, Saturdays and Sundays.
What We Offer
- Competitive salary based on experience.
- Full-time permanent position.
- Supportive and professional team environment.
- Opportunities for professional development and training.
- The chance to work with dogs every day in a premium boarding and daycare facility.
This role is ideal for an experienced kennel professional who combines excellent leadership skills with extensive knowledge of canine behaviour and is committed to delivering exceptional standards of care for every dog entrusted to Dogs Country Club.
Please mention Jobs With Animals when applying for this role.