• To assist in managing the Equestrian department and team members to provide the highest level of care and presentation of the horses and unprecedented service levels to our clients
• To be a driving force in delivering an Equestrian establishment with the best reputation in the hotel and equine industries with loyal clients who book regularly.

What you’ll get

• Complimentary nights with breakfast within Dorchester Collection
• 50% F&B discount at selected restaurants
• Very generous Employee Introductory Scheme offered
• Team members’ awards and incentives schemes
• Contributory pension scheme entitlement from date of commencement
• Uniform laundered complimentarily
• Complimentary meals whilst on duty at our team members’ restaurants

Stable Duties

• Managing horses daily routine, feed and exercise to keep them fit and well schooled for guests to ride safely.
• Managing horses shoeing, worming, saddlery, dentistry and veterinary requirements.
• Carry out daily tasks including feed, hay, muck out, turn out, groom, bandage, keep the stable, horses and all equipment looking immaculate at all times.

Guest Interaction

• Dealing with enquiries, bookings and requests from internal and external guests in a timely and appropriate manner.
• Fitting guests with safety equipment before riding, keeping safety equipment in accordance with best practice guidelines (replacing when worn/unsafe) looking clean and organised in lockers at all times.
• Teaching guests of the hotel and local clients on our ponies and horses with knowledge, enthusiasm and care for safety at all times.
• Managing daily horse allocations for teaching, ensuring well being of horses and safety of guests maintained as a priority.

People:

• Mobilise & inspire team members & supervisors to build a high performing team in order to achieve business goals & service standards
• Mentor, train & coach team members
• Manage shift coverage, work load & resource distribution within & across teams
• Interviewing, hiring, induction & succession planning of staff
• Identify training needs, design &  track training for department
• Monitor & evaluate team performance

Admin

• Assist the Equestrian Manager with contacting guests to book and reconfirm rides
• Assist with the management of the individual horse/pony files and ensuring they are all up to date on a regular basis
• Daily management of the yard and assigning tasks to team members
• Assisting the Equestrian Manager with the orders, farrier, vet booking
• Assist to source further horses/ponies  for loan/lease/purchase as business levels require and subject to budget allowances

Health & Safety

• Comply with all statutory and company health and safety, fire, bomb and security regulations
• Ensure job required certificates are kept up to date – 1st Aid, Child Protection, CRB checks
• Review and update departmental risk assessments including monthly area assessment forms
• Check tack and equipment weekly for faults and action where necessary
• Review SOP’s and facilitate ongoing training for team members as necessary
• Ensuring all guests complete disclaimers before riding
• Ensuring accident report forms are completed accurately, signed by casualty and submitted to Security in timely manner

What you’ll bring

• BHS Exams (BHS AI or II)
• BHS stage 2 coach
• 1st Aid
• Ride & Teach including beginners
• General yard work
• Stable management
• Customer Service
• Previous Hotel Experience
• Positive attitude
• Computer literate
• Good communicator
• Buy into the hotel ethos